ITIL and Its Significance

IT Services in the Market. IT services play an essential part in today's business routine. At certain times it may be handled internally, while at other times a third party service provider provides external firewall services to assist smoothly facilitate efficient IT operations. Managed IT Services.

IT Services defines services offered by an independent third party organization to help businesses achieve defined objectives. IT Services can be delivered internally using a single department or across various business units like networks, servers, storage and servers, desktop and laptop usage, software and peripherals utilization, networking security, regulatory compliance, and reporting requirements. In addition, IT Services can also be provided through channel partners to help channel the benefits of IT service offerings more rapidly to end users.

IT service provides defined service options that enable organizations to deal with a variety of activities. IT Services helps organizations in: - Defining Service Offerings (SO) to match business processes. - Implementing Service Choices (SO) - Offering Service Level Agreements (SLAs) and Invoice Processing Options (IPOs) - Maintaining and improving IT service management processes - Upgrading infrastructure and implementing new applications and services IT Services offer the following key advantages: - Offers flexibility in adapting to changing business requirements. - Helps reduce costs through improved utilization of technology and better utilization of allocated resources. - Provides guaranteed business continuity. - Reduces IT costs by automating routine IT maintenance and resource allocation.

IT Services is the following general types: - Business Process Management (BPM) - Business Solutions Integration (BSI) - Business Diagnostic/ Statistical Software (BSS) - Business Process Outsourcing (BPO) - Custom Software Development - Data Quality Improvement - Enterprise Infrastructure Technology - Distributed Management Information Systems (DMIS) - Enterprise Recourse Management (ERM) In each of these types of IT Services there are specific characteristics that must first be defined. The characteristic that must first be defined is the aim or the goal for which the IT Services is being offered. There are two basic objectives in which IT Services is offered. They are: - Maintain existing business processes or improve and enhance existing business processes - Implement new applications and services and improve and enhance new or upgraded applications and services.

IT Services is categorized according to the characteristics listed above. In order for an IT Services organization to provide IT Services, it must comply with the following key quality standards: - A validated enterprise software architecture - A verified business process framework - A verified application lifecycle - A verified service level architecture - A proven system and network architecture - A well-defined set of processes and protocols - A well-defined and detailed delivery model and discipline - A sound management strategy and practices. The above described quality criteria must be satisfied by all IT Services provided by an organization. IT Services vendors offer several IT Services categories and individual offerings. Organizations need to choose the right vendor who offers complete integrated solutions with these key characteristics.

ITIL enables organizations to transform their business processes and make them more agile, productive and reliable. By integrating ITIL, the various processes become more manageable and standardized. This enables organizations to deliver a better service portfolio by adopting simplified processes and business capabilities. ITIL helps organizations realize the value of their human resources and maximize their productivity.

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